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Training, Skills & Knowledge

Training and skills development for the tourism industry are available through a number of organizations, some of which are included below.

Hospitality Newfoundland and Labrador

Hospitality Newfoundland and Labrador (Hospitality NL) offers a wide range of training and education products and services specifically designed for tourism organizations. By offering resources, such as industry standards information and labour initiatives, Hospitality NL hopes to foster the growth of their members, as well as the industry itself. They facilitate several well-known programs, including emerit Tourism Training, WorldHost® Fundamentals,, and It’s Good Business – Responsible Alcohol Service. Hospitality NL has developed a Resource Guide that provides a summary of resources available and the contact information for program leaders. Tourism stakeholders are encouraged to use the guide to find out more about what is available to them.

Gros Morne Institute for Sustainable Tourism

The Gros Morne Institute for Sustainable Tourism (GMIST) advances the quality and success of Atlantic Canadian tourism operators through an array of training programs. The objective is to enhance the quality and sustainability of outdoor/nature-based experiences afforded throughout Atlantic Canada, by providing developmental training programs respecting: sustainable tourism practices, experiential tourism services and eco-adventure tourism.

GMIST is also a partner in facilitating the Tourism Best Practice Missions for Atlantic Canada. This program is designed to expose private sector operators and representatives of sustainable tourism communities to successful tourism operators/entrepreneurs and outstanding products and create an environment of ‘Competitiveness Through Best Practices.’ It is intended that this exposure will stimulate the generation of new product ideas, improved practices in customer service, innovative operational techniques, sound planning models and partnership opportunities for the Atlantic tourism sector.

Museum Association of Newfoundland and Labrador

The Museum Association of Newfoundland and Labrador (MANL) is a non-profit, charitable organization representing institutions and individuals interested in the preservation and promotion of the province’s material and cultural heritage. MANL organizes a number of workshops throughout the region on topics of interest to this section.

Memorial University of Newfoundland and Labrador

Memorial University (MUN) has a number of programs of interest to the tourism industry. Gardiner Centre is a professional development and training link between the Faculty of Business Administration, Memorial University, and the business community in Newfoundland and Labrador and beyond. Gardiner Centre is committed to advancing the professional and management competencies of private and public sector organizations, leaders and employees. A number of certificate programs and professional development seminars are available for a variety of topics, including digital and social media.

SmartForceNL powered by CoursePark

SmartForceNL is a partnership between Bluedrop, NATI & Newfoundland and Labrador’s Department of Advanced Education and Skills that gives every resident of the province access to thousands of free online courses on the most important workplace topics to improve their skills and career prospects. SmartForceNL also gives every business and not for profit the ability to have a training solution for their staff at no cost.

Canada-NL Job Grant Funding for Employee Training

This program provides financial support of up to $10,000 per employee for training. Costs are shared between the employer and government. The goal of the program is to increase labour force participation, to help develop the skills necessary to find and keep meaningful and long term employment, and to encourage employer involvement in training to ensure that skills are aligned to job opportunities. For more information, visit the website of the Department of Advanced Education & Skills.